Campaigns

This article explains how to use the Campaigns feature in Ticket Generator to promote events, send reminders, and engage with attendees via email.

The Campaigns feature helps event organizers streamline communications by enabling them to send targeted emails to their event attendees. With Campaigns, you can promote upcoming events, send event reminders, gather feedback, and more, all within the Ticket Generator dashboard.

A. Access the Campaigns section

To begin using Campaigns:

• Log in to your Ticket Generator account
• On the left-hand panel, click on Campaigns

This will open the Campaigns dashboard where you can view existing campaigns or create a new one.

B. Create a new campaign

To set up a campaign:

1. Click on Create Campaign
2. Enter a Campaign Name
3. Choose the Channel for sending the campaign:
   • Email (available now)
   • WhatsApp (coming soon)
4. Note: 10 email sends will use 1 ticket credit

Once these details are added, click Create to proceed.

C. Select an event for the campaign

Each campaign must be linked to a specific event. This ensures campaigns are event-centric and not used for bulk messaging.

• Use the dropdown menu to select an event from your list
• You cannot proceed without selecting an event
  
  
  
   

D. Choose and customize your email template

After selecting an event:

1. Choose a Template Type:
   • Promotional
   • Reminder
   • Notification
   • Feedback

2. Based on your selection, a predesigned template will appear on the right
3. Customize the left panel:
   • From Name
   • Reply-To Email (verify new addresses via Edit Email)
   • Subject Line
4. Click Edit Template to:
   • Edit email body text
   • Add a CTA button (with a custom link)
   • Upload a Logo (PNG/JPG, max 2 MB)
   • Upload a Banner Image (PNG/JPG, max 5 MB, 10:3 ratio)
   • Hide or show event details like date, time, and venue
   • Note: The Event Name cannot be removed

Click Done Editing & Continue to move to the next step.

E. Create or select a subscriber list

To send a campaign, you must select a subscriber list.

If you don’t have one yet:

1. Click Create List
2. Enter a List Name and click Create
3. Add subscribers using one of the following methods:
   • Import from Event:
     • Select an event to pull attendees from
     • You can remove unwanted entries before finalizing
   • Upload CSV:
     • Download the sample file
     • Add subscriber details and upload
   • Add Manually:
     • Enter First Name, Last Name, Email, and Phone Number

Once the list is ready, go back to the campaign setup and select the desired subscriber list.

F. Review and send the campaign

Before sending:

• Review the campaign content
• Confirm the selected event and subscriber list
• Ensure all customizations are final

Click Send Campaign to initiate the email campaign.

G. Additional notes

• Campaign emails are always sent from: campaigns@ticketgenerator.com
• Credits are deducted based on the number of emails sent
• WhatsApp channel support will be available in a future update
   

Need Help?

If you have any questions or need assistance, feel free to reach out to our support team at support@ticket-generator.com