Cancel Tickets

This article provides step-by-step instructions on how organizers can cancel attendee registrations in Ticket Generator. It explains the process for both free events and paid events, including how refunds are issued when applicable.

Introduction

There may be situations where an organizer needs to cancel an attendee’s registration for an event. Ticket Generator allows organizers to manage cancellations directly from the Registrations section of the event dashboard.

The process differs depending on whether the event is free or paid. For free events, the organizer can cancel the ticket directly from the registrations list. For paid events, the organizer must first view the attendee details and issue a refund, after which the ticket will automatically be canceled.

A. Access the event registrations

1. Log in to the Ticket Generator account

2. From the dashboard, select the event for which the ticket cancellation is required

3. Navigate to the Registrations section to view the list of attendees who have registered for the event

B. Find the attendee registration

1. In the Registrations table, search for the attendee using the email address or phone number provided during registration

2. Once the attendee is located, check the Actions column next to the registration
   

3. Three action buttons will be visible for each registration

C. Cancel the ticket (free events)

For free events, the organizer can cancel the ticket directly from the Registrations table.

1. Go to Event Page > Registrations

2. Locate the attendee whose ticket needs to be canceled

3. In the Actions column next to the registration, three buttons will be visible

4. Click the third button (Cancel)
   

5. A confirmation window will appear asking to confirm the cancellation
   

6. Click Confirm to proceed

Once confirmed:

• The ticket will be marked as Cancelled

• A ticket cancellation email will automatically be sent to the attendee informing them about the cancellation

D. Refund and cancel the ticket (paid events)

For paid events, the organizer must issue a refund. Once the refund is processed, the ticket will automatically be cancelled.

1. Go to Event Page > Registrations

2. Locate the attendee whose ticket needs to be refunded

3. In the Actions column next to the registration, three buttons will be visible

4. Click the first button (View Details)

5. The attendee’s registration details page will open

6. Scroll down to the Payment Details section

7. An option to refund the payment will be visible in this section. The organizer should click on this option to initiate the refund process
   

8. Click Confirm to initiate the refund process
   

9. A confirmation page will appear showing the refund details
   

Once confirmed:

• The refund will be processed

• The ticket will be automatically marked as Canceled

• The attendee will receive a refund and cancellation confirmation email

E. Confirmation and email notification

After completing the cancellation or refund process:

• A confirmation message will appear on the screen indicating that the ticket has been canceled

• The attendee will receive an email notification confirming the ticket cancellation or refund

Additional notes

• Once a ticket is cancelled or refunded, the action cannot be reversed

• Ensure the attendee’s email address or phone number is correct when locating the registration

If you have any questions, you can explore more topics in this knowledge base or reach out to the customer relations team at support@ticket-generator.com.