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Update Registered Email Address

This article provides instructions on how to update the registered email address of a Ticket Generator account.

A. Update Registered Email Address

  • Login to Ticket Generator
  • Click on Account Settings located at the bottom left corner of the pageScreenshot 2024-07-12 at 3.14.44 AM.png
  • Click on the Edit button next to the current email addressScreenshot 2024-07-12 at 3.17.42 AM.png
  • Enter the new email address and the existing account Password in the provided field 
  • Click on ContinueScreenshot 2024-07-12 at 3.24.18 AM.png

B. Verify New Email Address

  • Check the new email inbox for a Verification Code from Ticket Generator
  • Enter the code as promptedScreenshot 2024-07-12 at 3.34.23 AM.png
  • A confirmation prompt will appear once the code is verifiedScreenshot 2024-07-12 at 3.35.38 AM.png

C. Troubleshooting

  • Email Address Already in Use: If the new email address is already associated with another Ticket Generator account, a different email address has to be usedScreenshot 2024-07-12 at 3.28.55 AM.png
  • No Verification Email Received: Ensure you entered the correct email address and check the spam/junk folder. If the email is still not received, contact support

If you have any questions, you can see more topics in this knowledge base or reach out to the customer relations team at support@ticket-generator.com.

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